ID scanning technology is seriously changing how you do business.
Whether you’re booking a flight, checking into a hotel, or renting a car, this technology is quietly making life easier and safer.
By 2025, the global ID scanning market is projected to grow to over $1.8 billion, with businesses all over adopting it to make life easier for their customers.
Why?
Because convenience is key, and ID scanning technology delivers exactly that.Manual entry and long lines? A thing of the past.
A quick scan now verifies your identity, and you’re out. Businesses know speed is key, and this tech’s the secret to getting it right.
You’re Already Experiencing It—And You Didn’t Even Know It!
Here’s the thing: you have already experienced ID scanning technology.
You might not notice, but every time you scan your passport at the airport or your license to rent a car, this technology is making it all happen.
IATA says ID scanning at airports has slashed check-in times significantly, letting airlines move people faster.
And this isn’t just limited to travel. Retailers, banks, and even theme parks are getting in on it.
ID scanning is making healthcare check-ins easier. Hospitals using ID scanning tech are drastically cutting wait times and It’s really making a difference.
Think about it – no more filling out endless forms. Just a quick scan, and your information is securely processed.
Cross-Industry Applications: Where You’ll See It Next
Let’s talk about the industries that are adopting ID scanning technology next, especially where cross-industry applications are making significant impacts.
Cross-industry applications are blowing up, from retail and healthcare to banking —you name it, businesses are using it to make things faster and safer.
In fact, by 2026, ID scanning tech will be a cross-industry beast, with most businesses jumping on board. It’s going to be in nearly every company.
That’s some serious reach.
Take the car rental industry, for example. Companies like Avis are trying out these self-service kiosks where you just scan your ID and drive off – without interacting with an agent.
This tech is expected to cut wait times by 60%, and it’s not just about speed—it’s also reducing fraud, with error rates dropping by 30% in industries that have adopted the technology.
It’s happening in retail, too. Age checks are now faster and spot-on, ID scanning makes age checks faster and way more accurate, cutting transaction times by half.
And because this technology can scan IDs with 99% accuracy, businesses are seeing fewer errors and higher customer satisfaction.
How ID Scanning Technology is Transforming Customer Interactions
Here’s where it gets interesting. ID scanning technology isn’t just about fast transactions, it’s improving customer interactions and flipping the script.
The goal? Seamless, personal experiences.
McKinsey reports that personalization leads to a 10-30% jump in revenue and ID scanning is at the forefront of that movement.
From airlines remembering your seat preferences to retailers offering tailored discounts based on your purchase history, the benefits of ID scanning technology are right there—as it’s all about making it personal.
Because we’re past the days of generic service—it’s about improving customer interactions and making customers feel important.
And security? With ID scanning technology in customer service, businesses are nailing it in protection and customer care.
ID scanning verifies who you are right away, cutting fraud by 45%, according to Javelin’s 2023 report.
What’s Next in the World of ID Scanning Technology?
So, what does the future hold for technology in customer service, especially with ID scanning at the forefront?
ID scanning tech is growing fast. Biometrics are set to take over.
And By 2030, facial recognition and AI-powered scans will be integrated into ID scanning, making it possible to verify your identity without needing a physical ID.
Just your face or fingerprint will do the job.
In fact, by 2030, digital IDs are expected to be the norm, according to Gartner.
Your ID will be right on your smartphone, and you’ll use it for everything—from booking flights to checking into hotels.
And with blockchain-based security systems, you can expect your personal information to be much safer.
This isn’t just about technology—it’s about where customer experience is heading, driving customer experience transformation to new heights.
Whether it’s making things faster, cutting fraud, or personalizing interactions, ID scanning is here to stay.
So why wait in line when you can lead the way? Book a demo or take the tech for a spin with a free trial. It’s all up to you.
