Return Policy

General Terms

  • This policy is for returns on products purchased directly from OCR Solutions Technology.
  • RMA (Return Material Authorization) required on ALL returns. Products must be received within 15 days of RMA issuance.  Returns without RMA will be refused. Contact OCR Solutions Technology Customer Service and Support for details.
  • Returned products subject to inspection, such as non-warranty-able events including but not limited to damage to missing parts or software, or damage related to any abuse, misuse of the product or user negligence of such product. If user has caused damage to the product(s), customer agrees pay any costs associated with damage to missing parts or software, or damage related to any abuse, misuse of the product or user negligence of such product. You agree that OCR Solutions may offset such amount against any refund or credit applicable for such returned product.
  • Customer must return product in original unit packaging and adequate over-packing (or pay for replacement packaging to be sent to them by OCR Solutions).

Refund Amount

  • Up to 30 days from purchase date unopened – full refund on inspection.
  • Up to 30 days from purchase date opened – refund minus 15% restocking fee.
  • Up to 30 days from purchase date defective – replacement and OCR Solutions pays shipping.
  • After 30 days from purchase, no returns or refunds other than warranty repair or replacement during warranty period according to the product warranty.  Customer may be billed for shipping if no defect found.

OCR Solutions Technology does not refund original shipping, handling and other charges accrued at time of original purchase. If you received a free promotional item on condition of purchase of a returned item, you must return the promotional item or you will be charged for it. Custom-configured products, close-out products, and refurbished products may NOT be returned; all sales are final.

Physical Damage Policy

Physical damage to any product purchased at OCR Solutions.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Cracked scanner CIS modules and lenses are considered to be physical damage. Physical damage to any product purchased at OCR Solutions.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Cracked scanner CIS modules and lenses are considered to be physical damage.

 

Advanced Exchange Returns

OCR Solutions Technology, at its discretion, may issue an Advanced Exchange (AE) return. An AE is typically issued when a product has been determined by our technical team to have failed with 14 days of receipt. Users must provide adequate access, including remote desktop diagnostics, to be considered for an AE return. A credit card deposit is required for all qualified AE events, with the deposit being refunded when the replacement unit has been received by OCR Solutions.

 

Privacy Policies

At OCR Solutions, accessible from www.ocrsolutions.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by OCR Solutions and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

OCR Solutions follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator.

You may consult this list to find the Privacy Policy for each of the advertising partners of OCR Solutions.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on OCR Solutions, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that OCR Solutions has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

OCR Solutions’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

OCR Solutions does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in OCR Solutions. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.